A humble Phonecall from Mr. John Wallis Trinidad
Here is the material on a phone call. It was not only a phone but a significant phone call. It was the time of exactly 1:23 PM, December 12, 2011. It was on my cell phone. The caller identified himself as Mr. John Wallis. John Wallis Trinidad, the Owner of Ma Pau and co-owner of Sweet Lime Restaurant. I was livid and completely speechless not anticipating what the conversation was resulting. While the call is on, I was quiet. However, Mr. Wallis was speaking. He was feeling sorry on behalf of his restaurant.
That provided some form of redress to the situation. I replied very guardedly that a refund to the tune of the 7 extra meals is paid. Which he claimed in the negative. He talked to me humbly. He was ashamed of his mistake. He apologized in a way that I got ashamed of. Instantly, I leave the intention to say something. He got to know my inner thinking. He told me that a full refund would be made. At the very first point, I indicated my hesitance to do such but Mr. Wallis is a man of words. He is a professional. He himself understood my point of view. He was sympathetic and humble about the outcome of the incident. He, again and again, established how apologetic he was for the turn of events.
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